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Q What is your terms of payment?
A Western union, Paypal, T/T .We'll arrange the shipment before you pay the total amount.
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Q What is your terms of packing?
A Generally, we pack our goods in neutral boxes and brown cartons. If you have legally registered patent,we can pack the goods in your branded boxes after getting your authorization letters.
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Q How about the after service?
A If you got any problems with the products, please take some photos and email us, after our confirmation, then we will provide you the best solution for you. The warranty is about 24ths.
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Q When can we get a respond from you?
A All the inquiry can be handled within 24 hour in the daily week.
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Q We have strictly quality control system in our production process?
A We have 4 times inspection for each finished product before package Third part inspection acceptable.
The Defective rate of our all products is 0.2% and we will do the final 12-24V Alternating voltage test before the shipment.
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Q How can you guarantee the production quality ?
A Our production quality follow CPSIA & Oeko-Tex standard 100 and we have 15years experience of QC team.
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Q Do you offer guarantee for the products?
A Yes, we offer 2 years warranty to our products.
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Q Can you OEM or ODM?
A Yes, we have strong developing team. The products can be made according to your request.We keep developing new lights, 5 to 12 new products each season.OEM service (Package and logo customized service) is available based on your requirements.
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Q Can my logo be printed on led light products?
A Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
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Q How do you ship the goods and how long does it take to arrive?
A We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. Airline and sea shipping also optional.
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Q What about the delivery time?
A Normally 3-7days after receiving your payment, but it can be negotiated based on order qty and production schedule,7 to 25 working days for bulk order.
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Q What’s the MOQ?
A We accept sample order for most products. According to your quantity, you will get the corresponding discount and most cost-effective shipping fee.
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Q Can I have a sample order for led light?
A Yes, we accept sample order to test and check quality
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